The mail order sales (hereinafter referred to as "this service") on the online store (hereinafter referred to as "this website") of DISCORDANCE Inc.'s brand "Children of the discordance" are operated and sold by BBF Inc. Those who use this service operated by BBF Inc. (hereinafter referred to as "our company") should read these terms of use before using it.

These terms of use apply to all users. This website provides this service on the premise that all users agree to these terms of use.

Article 1: Scope of application of these terms

These terms of use apply to all matters associated with the use of this service provided by our company.

Article 2: Changes and acceptance of terms

1. This website may change all or part of these terms as necessary without prior consent from the user of this service, and the user agrees to this.
   We will not contact users individually each time, so when using this service, please check the latest terms and conditions posted on this page.
2. If you use the service after these terms have been changed, you will be deemed to have accepted the changes to the terms, and we will provide you with the service.

Article 3: Service Hours

In principle, the service is available 24 hours a day, 365 days a year, but may be temporarily suspended for reasons such as maintenance.

Article 4: Notifications and Display Contents from this Website

1. In addition to changes to these terms, if this website deems it necessary, it will notify users of the necessary information from time to time by displaying it on this website.
2. The notification in the preceding paragraph will be deemed to have been notified to all users at the time it is displayed on this website.

Article 5: Copyright

1. All copyrights, trademarks, and other intellectual property rights to the sound sources, images, designs, etc. of any content posted on this website belong to our company or other legitimate copyright holders, and users must not engage in any acts that infringe on these rights (such as duplication, copying, reprinting, etc.).
2. If any acts prohibited by domestic and foreign copyright laws and other laws, such as unauthorized duplication, unauthorized reprinting, or other unauthorized secondary use of our content, for any purpose, are discovered, our company will immediately take legal action.
3. If any dispute arises between the user and a third party due to violation of the provisions of this article, the user shall resolve the dispute at his/her own responsibility and expense and shall not cause any damage, loss or disadvantage to the Company.

Article 6 - Users and Use of this Website

The user shall be deemed to have accepted all of these terms and conditions and the contents of this website, and may use this service in accordance with these terms.

1. "User" refers to a person who has viewed this website or made a purchase.
   By using this website, the user shall be deemed to have agreed to these terms.
2. The Company shall send information on this service, administrative notices regarding the operation of the service, announcements and advertisements of new services, and other information to the user via email.
   However, if the user has deleted their registration before or after the fact in a manner specified by the Company to the effect that they do not wish to receive information, the Company shall not send information to them except when necessary to provide this service.
3. The user shall be fully responsible for the information they send through this website.
   In addition, they shall not cause any inconvenience or damage to this website.
4. In the event that a user causes damage to other users, third parties, or rights holders or a dispute arises in the course of using this service, the user shall resolve the matter at his/her own expense and responsibility, and shall not cause any inconvenience or damage to this website.
5. If the user of this service is a minor, parental consent is required when purchasing a product.

Article 7 User's Personal Information

The address, name, telephone number, and other information entered when using this service, including the usage status of this website, will be registered as personal information in this website's database.
This website will manage the registered information as personal information, and will not disclose it to third parties except when personal identification is unknown, when the user's consent is obtained, or when disclosure is required by law.
Please refer to our "Basic Policy on Personal Information Protection" separately.

Article 8 Suspension of this service to users

For users who are deemed inappropriate by this website for reasons such as violation of these terms and conditions, this website may suspend the use of this service without prior notice to the user.
In addition, payment for products may be changed from cash on delivery to credit card payment.

1. If it is discovered that you have violated the terms of use of this website in the past.
2. If there is a delay in the performance of payment obligations such as fees related to this website or other non-performance.
3. If you commit any of the acts listed in the next article (prohibited items).
4. If you otherwise violate these terms.

Article 9 - Prohibited acts

Users must not commit the following acts when using this website.
If the Company suffers damage as a result of any of the items below, the Company may claim compensation for the damage suffered.

1. Using the services, information, and product information provided on this website, whether for commercial or non-commercial purposes, without obtaining prior consent from this website
2. Using this service with a credit card fraudulently
3. Using your own email address fraudulently
4. Using the email address of another user or third party fraudulently
5. Infringing on the copyrights and other intellectual property rights of other users, third parties, or this website
6. Infringing on privacy or other rights, or actions that may cause inconvenience, disadvantage, or damage
7. Acts that are contrary to public order and morals
8. Purchasing for the purpose of resale
9. Canceling an order by the user (including non-members) after it has been placed
10. Other actions that violate laws and regulations, or actions that may lead to criminal acts, or actions that may be similar
11. Falsifying information on this website or information provided through this website
12. Sending or writing harmful computer programs, etc.
13. Acts that interfere with the operation of this website, or actions that may cause problems for this website
14. Other actions that are deemed inappropriate for the operation of this website

Article 10 Purchase of Products

1. Users can purchase products using this website's services.
   When a user wishes to purchase a product, he/she shall purchase the product in accordance with the order procedure specified on this website.
   In addition, our support center may call the user to confirm the order.
2. Please note that the color of the image may differ slightly from the actual product depending on the settings of the user's monitor.
3. Product size may vary depending on the fabric, design, etc. of the product or brand.
4. If your order includes new products that have not yet been released (pre-orders, etc.) or made-to-order products, the product will be shipped on the release date of the new product.
5. If you wish to have the products shipped separately, please place two separate orders for the new product and the other products. After placing your order, the products cannot be shipped separately.
   Shipping charges will be charged for each order.
6. Products ordered separately cannot be bundled or replaced on the same or different days.
7. If you wish to pay cash on delivery, a separate cash on delivery fee will be charged.
8. If you purchase by reservation, please forgive us if the number of "reserved" products exceeds the number of products in stock and the product cannot be secured on the release date, or if the product is out of stock due to discontinuation or out of stock.
9. In the unlikely event that an incorrect price is displayed due to a system error, etc., the user will be notified of the correct price later. Please note that you will not be able to purchase with the incorrect price.

Article 11 Prohibition of Transfer of Rights

The user may not transfer or allow a third party to use the rights provided by this website or other rights granted to the user.

Article 12 Payment Method

The amount and payment method for this service shall conform to the application form and user guide for each product.
If the user pays by credit card, the user shall comply with the separate contract terms between the user and the credit card company.
In the event of any dispute between the user and the credit card company, etc., the parties concerned shall resolve the matter between themselves, and this website shall not be held responsible in any way.

Article 13 Return and Exchange of Products

1. When you receive the ordered product, please open it within 14 days and check the ordered product and the delivery note.
   If there is any defect, we will respond promptly (exchange, return, refund), so please check the following terms and conditions, fill in the necessary information on the form or email and send it.
   We will cover the shipping costs for returns due to initial defects.
   In the case of initial defects, please contact us here within 14 days of receiving the product.
2. All "inquiries" regarding exchanges and returns will be made by email.
   Inquiries are only accepted through the inquiry page on each website.
   Please note that as we are an Internet specialty store, we do not have telephone operators on-site, so we do not accept inquiries or exchange/return requests by phone or fax.
3. We cannot accept cancellations of orders due to customer convenience after the transaction has been completed.
   Please note in advance.
   Please note that products that have been worn or used cannot be returned or exchanged for any reason other than defective products.
4. We cannot accept returns or exchanges for reasons of the customer's own convenience (size does not fit, color is different from what you expected, wrong order, etc.).
   Regarding product exchanges, we will only exchange for the same product if the product is defective upon arrival.
   We regret that we cannot accept exchanges for a different product.
   If you would like to exchange for a different product (including a product of a different color or size), please return the product and place a new order, even if it is a defective product.
   In the case of an initial defect, please contact us within 14 days of receiving the product.
5. We cannot accept exchanges or returns for products that you contact us about more than 14 days after receiving the product.
6. We cannot accept exchanges or returns for products that have become dirty or damaged by the customer.
7. Due to the nature of the product, we cannot accept exchanges or returns for underwear, tights, socks, stockings, etc. for hygienic reasons.
8. When returning a product, please return everything that was delivered.
   Please note that we cannot accept returns if even one of the included catalogs, shipping instructions, product tags, etc. is missing.
9. After a return request has been made, it cannot be changed to a request for an exchange for a good product.
   Please consider carefully before making your request.
10. We will not accept exchanges, returns or refunds for products with names or custom specifications requested by the user.
11. Regardless of whether the product is good or defective, used or unused, we will not be able to respond to any requests if the product is returned to us without notice.
    In that case, the product will be disposed of upon arrival.
12. If there is a difference in color image between the image or color notation on this website and the actual product, we will not be able to exchange, return or refund the product due to differences in monitor adjustment range and model.
13. If the product you wish to exchange is not in stock at our store, we will make arrangements as soon as possible, but please note that there may be delays in arrival at our store and we may not be able to make it by the date you wish to exchange.
14. We will check the stock of the product you wish to exchange after receiving your request, so we may not be able to prepare it for reasons such as being sold out or discontinued.
    In that case, we will accept the return and refund. (We will notify you by email after checking the stock.)

Article 14 Refund

1. Refund procedures will be carried out after we have confirmed that the returned product has arrived at our logistics center.
2. In the case of a refund, we will make the refund by bank transfer, regardless of the payment method used at the time of the order.
   However, Japan Post Bank cannot be used.
   We also do not accept refunds by other methods such as registered cash.
   It may take more than 10 days depending on the business hours of financial institutions.
   Please note in advance.
3. If you return all of the defective products you ordered, we will refund the full payment amount, including shipping fees.
   If you purchase multiple products and return only some of the products you purchased because they are defective, shipping fees will not be refunded.
   We will only refund the product price.
4. We will cover the transfer fees for refunds.

Article 15: Management of Information

If we deem it necessary to delete the information posted on this website, we may delete the content sent (transmitted) through this website or change the posting location.
Our right to delete this website also includes the right to delete content that violates these terms and conditions and content that we deem problematic.

Article 16 Suspension of Service

In the operation and management of this website, the service may be changed, added, or suspended or discontinued without prior notice or consent from the user in the following cases.
In addition, this website shall not be liable for any damage suffered by the user as a result of such changes.

1. When performing regular and emergency system maintenance
2. When it becomes difficult to provide the service due to fire, power outage, or interference by a third party
3. When it becomes impossible to provide the service due to natural disasters such as earthquakes and floods
4. When this website deems it necessary

Article 17 Disclaimer

1. Our company shall be exempt from liability by processing business affairs in accordance with the user's registration details.
2. When our company is obligated to notify the user, we shall fulfill our obligation by sending a notification to the email address registered by the user in advance, and by delivering the product to the address specified by the user when purchasing the product.
3. Regardless of the legal basis for the claim, under any circumstances, our company shall not be liable for any damage, loss, disadvantage, etc. related to the use of this service or the products sold and purchased through this service other than as specified in these terms and conditions.
4. The Company shall not be liable for any damages incurred by the user due to the inability to use the Service.
5. Regardless of the legal basis for the claim, the Company shall not be liable for any damages, losses, disadvantages, etc. incurred in relation to the use of the Service under any circumstances.
6. If a user causes damages to other users or third parties by using the Service, the user shall resolve the matter at his/her own responsibility and expense and shall not cause any inconvenience or damage to the Company.
7. If a member user changes his/her password, the Company shall be exempt from liability by changing it in the manner specified by this website.
8. The user shall bear the costs of installing the computer equipment and communication equipment necessary for the user to use the Service, telephone charges incurred to use the Service, LAN usage fees, application fees, etc., etc., themselves.
9. Users shall use the latest version of Internet Explorer, SAFARI, FIREFOX, or CHROME as the browser used to use the Service.
   The Company shall not be liable for any problems such as screens not displaying correctly caused by the use of a browser other than the one specified by the Company, and shall not accept any questions.

Article 18: Various Advertisements on this Website

This website will irregularly distribute various advertisements, including advertisements for companies other than our company, and banner links.
Please contact the companies that post these advertisements for any inquiries regarding these.
In addition, we will not compensate for any damages caused by the advertisement links from this website.
As these are outside the scope of support for this website, you must follow the terms and conditions of each linked website.

Article 19: Court of Agreed Jurisdiction

In the event of a dispute between the user and this website, both parties shall attempt to resolve the matter in good faith. If a resolution is difficult and litigation becomes necessary, the Tokyo District Court shall be the court of jurisdiction between the user and this website.
If the user's nonpayment of the purchase price or other violation of these terms results in an obligation to pay damages, and the company employs an attorney to collect the claim, the user shall also bear the attorney's fees pursuant to the attorney's fees regulations.
If the user's nonpayment of the purchase price or other violation of these terms results in an obligation to pay damages, and the company employs an attorney to collect the claim, the user shall also bear the attorney's fees pursuant to the attorney's fees regulations.

Article 20 Governing Law

The interpretation and application of these terms and conditions shall be governed by the laws of Japan.

Additional Provisions

These terms and conditions shall apply to all members from August 28, 2024.